Number porting made easy

The Virtual Porting Agent is part of our number portability solution. When we handle your administrative number portability process (the Number Portability Gateway), the agent is included. That means more functionality at no extra costs. 

The Virtual Porting Agent can be implemented quickly. Before implementation, we test the design and functionalities together in a test environment. If all is in order, the agent can be live within a few days.

The Virtual Porting Agent has significant advantages for both providers and customers.

• Operator benefits: the agent takes administrative number porting tasks out of the operator’s hands, converting it into a fully automated process. Because the customer can act independently, the porting process is easier and the number of successful portings increases, reducing costs.
• Customer benefits: the customer gets a smooth and fast number porting solution and is guided through the process step-by-step. In case of rejections or additional information requests, the agent provides instant instructions. This allows the customer to successfully complete the porting without operator involvement.

The Virtual Porting Agent speaks any language and can easily switch languages within the platform.

Since the Virtual Porting Agent processes sensitive personal data, it's good to know that all data processing complies with local data and privacy regulations. All security measures are in line with general best practices. 

Our solutions are also regularly audited by an independent security organization. These checks are based on a cybersecurity assessment, with penetration tests, vulnerability tests and infrastructure security tests. 

To implement the Virtual Porting Agent, PXS must manage your porting traffic to COIN, using our Number Portability Gateway. The agent is easy to activate as an additional feature of the Gateway, without additional adjustments on the operator side. 

When the customer starts the process of number portability, they validate their porting request with a code via SMS or email. In case of errors, the customer is immediately notified, with clear instructions on how to fix the problem.

Customers can track the porting status at all times. The Virtual Porting Agent has automatic error handling, and it also sends reminders when a customer needs to take action. Operator involvement is never required.

If a porting is rejected, the customer clearly sees the reason for the rejection. In many cases, the customer can solve the problem themselves (in case of an incorrect customer number, for example).

Whatever the rejection, the portal always displays the exact reason and advises on next steps.

Every operator using our Number Portability Gateway and the Virtual Porting Agent receives customized support. The platform is delivered as a managed service, meaning we regularly add new features and continuously monitor and manage the service. This results in a hassle-free number portability process - both for you and your customers.